QUESTIONS? WE ARE READY!

Common FAQ’s

1. General Information

eZaga Remit is a remittance service that allows you to send money back to your home country from South Africa securely and legally.

Other countries you can send to will be added in stages. A list of the countries is:

Bangladesh, China, DRC, Ethiopia, Ghana, India, Malawi, Nigeria, Pakistan, Uganda and Zimbabwe.

Yes. As long as you are 18 years of age or older, you can set up your own eZaga Remit account.

You can sign-up using any of the following channels:

  • Self sign-up on the eZaga Remit Website 
  • Self sign-up on the Mobile Applications (The eZaga Remit app can be downloaded on Google Play) or,
  • Via an appointed sign-up agent located nationwide. For more information, please contact us on +27818641063

Once signed up you can transact via the following channels:

Your recipient can receive the money via any of the following methods captured at the time of creating a transaction:

  • Mpesa Mobile wallet (Kenya)

Beneficiaries will receive the remittances in their currency of the country.

After you have sent money, your recipient will receive a notification by SMS confirming the transaction.

Currently, you can only send money to Kenya.

Check your notification settings from the device settings. If these are on, check your notification settings for eZaga Remit.

1 – Restart your device

2 – Turn on and off airplane mode

3 – Turn on and off mobile data or try connecting to a different mobile hotspot

3. Documentation

You must have any of the following valid identity documents:

  • South African ID (green barcoded or smart card)
  • Asylum Permit,
  • Foreign Passport

No. Proof of address is not required.

2. How to

As a signed-up customer you can process a transaction by:

  • Adding a recipient
  • Creating an order through a “get quote” option
    • When using app
    • When paying through agent
    • When using website

If a quote is not settled within 12 hours, it automatically expires.

You can pay for your transaction using any of the following methods:

  • Pay with your bank account via Electronic Funds Transfer (EFT)

ABSA

Account Name : eZaga

Account Number : 40 9579 3325

Branch Code : 632005

NEDBANK

Account Name : eZaga

Account Number : 11 8570 1176

Branch Code : 19330500

FNB

Account Name : eZaga

Account Number : 63 0025 20517

Branch Code : 250655

 

  • Pay online using your Mastercard/Visa bank card
  • Pay in cash via any of our appointed cash-in agents across South Africa. Please contact us on +27818641063 for more information about the nearest cash-in agent.

If you want to ask anything about the progress of your transfer, please contact us on 27818641063 or email us on support@ezagaremit.com

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4. Pricing/Cash

You can transact up to R5 000 per day / R25 000 per month

The minimum transaction limit is R100.

Your recipient will at least need the following:

  • A valid Mpesa account